Nomad Checkout User FAQ

  • Nomad Checkout User FAQs (English)
  • 东加西结算常见问题解答 (中文)

What is Nomad Checkout?

Nomad Checkout is a checkout plugin designed specifically for Chinese consumers. It allows Chinese consumers to checkout securely and safely on .com websites hosted outside of China.

Why Should I Use Nomad Checkout?

There are many reasons to use Nomad Checkout if you are a Chinese consumer ordering products from the UK for delivery in China:

  • Nomad Checkout is fully integrated with Chinese customs, which means that you do not have to worry about whether your parcel will be delivered or not.
  • By using Nomad Checkout, you are also ensuring that the products you receive are genuine as they are directly from the brand.
  • Nomad Checkout uses only Chinese payment methods, making the payment experience seamless.
  • Using Nomad Checkout ensures all the correct taxes and duties are paid meaning there will be no unexpected costs to receive your parcel.

Is Nomad Checkout Free To use?

Yes, placing your order using Nomad Checkout is completely free. In fact, you will most likely save money due to the low shipping costs & CBEC Tax.

Is Nomad Checkout Safe?

Nomad Checkout is completely safe and secure. We partner with well-known Chinese logistics company - SF Express and payment providers - Unionpay and Globepay.

Are the products genuine?

Yes, the products you receive when you place an order through Nomad Checkout are directly from the brand. By using Nomad Checkout, you are guaranteeing that you are receiving genuine products.

Why do I need to provide my ID information?

You need to provide your ID number for the logistics company delivering your parcel to co-operate with Chinese customs clearance.

Your ID card information will be stored securely and used for customs clearance purposes only.

Please also note - when filling in the recipient's name, you will need to make sure to fill in the real name (using simplified Chinese characters) that is accurate and consistent with the information on the recipient's ID card. If you do not do so this will affect customs clearance.

What are the restrictions on using Nomad Checkout?

Nomad Checkout adheres all the Chinese eCommerce laws meaning that the restrictions on a single order not exceeding 5000 CNY, and the annual 26000 CNY personal transaction limit apply to all orders placed on Nomad Checkout.

Who are Samarkand Global?

Samarkand Global is the company that created Nomad Checkout. [Insert Brand] have partnered with them in order to better serve our Chinese customers to get the products they want, at the best possible price and with the fastest delivery times.

Payment

What Payment Methods are accepted?

WeChat Pay and AliPay are the accepted payment methods.

Is there any difference in price if I place an order on Nomad Checkout?

No, the prices of products purchased through Nomad Checkout are the same as what you see on the website. Nomad Checkout converts the GBP amount to CNY for a smoother checkout experience. The exchange rate is also clearly shown at point of purchase through the WeChat Pay or AliPay interface.

Is the tax rate favourable when using Nomad Checkout?

Nomad Checkout uses only Chinese customs approved routes. This means all the necessary taxes are paid once an order is placed. Therefore, you do not have to worry about incurring any extra costs once your parcel reaches Chinese customs.

Delivery

What is the delivery time?

Delivery times for orders placed through Nomad Checkout are usually 5-7 working days once the order is shipped from the Samarkand UK warehouse. On rare occasions due to circumstances out of our control, delivery can take up to 14 days.

Will I Receive Tracking Updates?

Yes, as soon as your order is placed you will receive an SMS message confirming that the order was successful and it will also contain a tracking link that you can access 24/7 to see the status of your order.

How can I change my delivery address?

If you need to change your delivery address, please contact our customer service team on [email protected] and we will make sure your order is updated to the new delivery address. Please note that if your order is out for delivery in China, we will be unable to change your address.

What is the under the sun clearance route?

The under the sun clearance route is Business to Consumer (BC).

Why is the delivery address to Samarkand Global in the UK?

You may see the delivery address as:

Samarkand Global,
Unit 13 & 14 Nelson Trading Estate,
The Path,
Merton, London, England,
SW19 3BL

This is nothing to worry about. This is because when you place an order, the package first gets sent to our UK warehouse and we then send it on to you at address you specified when completing your order.

Please always refer to the tracking link sent to you by SMS or display to you in WeChat to track your order and check the delivery address:

Cancellations

Can I cancel my order?

Yes, you can cancel your order by contacting customer services on [email protected]. However, please note that if your parcel has already left the UK it is not possible to cancel your order.

Refunds

Can I get a refund if I place and order through Nomad Checkout?

Should you require a refund on your order please contact customer services on [email protected], who will process the refund for you. Once accepted you refund will be processed asap.

什么是东加西结算?

东加西结算是专门为中国消费者设计的结算插件,它允许中国消费者在中国境外托管的.com 网站安全的结算。

 

为什么使用东加西结算?

如果你身在中国,正准备从英国网站下单,选择东加西结算的理由有很多。

    • 东加西结算完全和中国海关整合,这意味着你不需要担心你的包裹是否会被海关拦截。
    • 保证你收到的产品是真品,因为都是直接从品牌方发送的。
    • 东加西结算只使用中国结算方式,保证您的支付体验无缝对接。
    • 使用东加西结算确保所有的税和关务都已经被支付,意味着没有任何意料之外的花费。

 

东加西结算是否收取手续费?

在东加西结算上下单是完全免费的,并且因为低额的运输成本和税率,东加西结算会为您节省费用。

 

东加西结算是否安全?

东加西结算是完全安全的,我们只和中国知名的物流公司和支付公司合作。

 

产品是真的吗?

是的,通过东加西测试下订单时收到的产品直接来自品牌方。通过使用东加西结算,您可以保证收到的是正品。

 

为什么需要提供我的身份证信息?

您需要提供身份证号给运送包裹的物流公司,以配合中国海关清关。

您的身份证信息将被安全存储,并且仅用于清关。

另请注意,填写收件人姓名时,您需要确保填写的真实姓名(使用简体中文字符)准确且与收件人身份证上的信息一致。如果您不这样做,将影响海关清关。

 

使用“东加西结算”有哪些限制?

东加西结算遵守所有中国电子商务法律,这意味着单笔订单的限制不超过5000元人民币,年度个人交易限额为26000元人民币,以上限制适用于所有通过东加西结算进行的订单。

 

思迈德国际贸易咨询有限公司是谁?

思迈德国际贸易咨询有限公司(Samarkand Global)是东加西结算的母公司。__(品牌名称)与思迈德合作,以便更好地服务于中国客户,以最优惠的价格和最快的交付时间获得您想要的产品。

 

付款

接受什么付款方式?

 东加西结算支持微信支付和支付宝。

 

如果我在东加西结算下订单,价格会有所不同吗?

通过东加西结算购买的产品价格与您在网站上看到的价格相同。 东加西结算会将英镑金额转换为人民币,以获得更流畅的结账体验。还可以通过微信支付或支付宝界面在购买时查看所用汇率。

 

使用东加西结算时关税税率是否优惠?

东加西结算仅使用中国海关批准的路线。这意味着在下订单后就支付了所有必要的税金。因此,您不必担心包裹清关时会产生任何额外费用。

 

运输

运输时间需要多久?

从思迈德英国仓库发货后,通过东加西结算下达的订单的交货时间通常为5-7个工作日。在极少数情况下,由于我们无法控制的情况,交货可能需要长达14天的时间。

 

我会收到包裹物流更新吗?

是的,您下单后立即会收到一条短信,确认订单已成功创建,并且包含一个物流跟踪链接,您可以时刻访问该链接以查看订单状态。

 

如何更改收货地址?

如果您需要更改收货地址,请通过发送邮到[email protected]与我们的客户服务团队联系,我们将确保您的订单已更新为新的收货地址。请注意,如果您的订单已经发往中国,我们将无法更改您的地址。

 

东加西结算清关路线是什么?

东加西下的清关路线是跨境企业对消费者(BC)。

 

为什么送货地址是英国思迈德国际咨询有限公司?

您可能会看到以下送货地址:

Samarkand Global,

Unit 13 & 14 Nelson Trading Estate,
The Path,
Merton, London, England,
SW19 3BL

 

您无需担心的。这是因为当您下订单时,包裹首先会被发送到我们的英国仓库,然后我们会在完成订单时将其发送到您指定的地址。

请始终参考通过短信发送给您的跟踪链接或在微信中显示给您的链接,以跟踪您的订单并检查收货地址:

 

取消订单

我可以取消订单吗?

可以,您可以通过发送邮件到[email protected]联系客户服务取消订单。但请注意,如果您的包裹已经离开英国,则无法取消订单。

 

退款

如果通过东加西结算下单,可以退款吗?

如果您需要对订单进行退款,请发送邮件到[email protected]与客户服务联系,后者将为您处理退款。接受退款后,我们将尽快为您处理退款。