Probio7 is formulated using natural ingredients which are generally considered safe during pregnancy and breastfeeding. However, it is always preferable to seek medical advice when taking any food supplements during pregnancy and when breastfeeding.

Yes, Probio7 products are safe to use alongside antibiotics. If you are due to start a course of antibiotics, we recommend taking Probio7 Restore, to help replenish your gut microbiome during and after antibiotic treatment.

Wait 2-4 hours after taking your antibiotics before taking your Probio7 supplement, with food.

Friendly bacteria supplements are generally safe to take alongside other medication. However, if you are taking medication we would advise consulting your GP before taking Probio7.

Probio7 supplements are safe for children from 2 months+.

Children develop their microbiome in the womb and throughout early childhood. It’s thought that an unhealthy microbiome in the early stages of life may be responsible for some adult health conditions. We recommend Probio7 Bifikalm for infants aged 2 months +. For older children (aged 12 months to early teens) we recommend Probio7 Kidskalm. These products contain friendly bacteria strains specifically formulated to promote and maintain a healthy balance in the gut flora in infants and children.

Several of our Probio7 supplements have been formulated for daily, long term consumption. This is recommended to maintain a diverse gut flora. On the other hand, some of our products may be used at a specific time for example, when travelling abroad.

If you unsure how long you should take a Probio7 product for, get in touch with us at help@probio7.com or call +44 (0) 2086486777.

Patients who are immunosuppressed do not have the ability to mount an immune response to microbes that they come in contact with. Microbes, even those considered beneficial, can sometimes cross the gut barrier and grow in the blood or internal organs. Growth in these areas can cause septicemia, myo-endocarditis, or pancreatitis. Since there is currently insufficient clinical evidence around this area, the risk is thought to be too high to recommend friendly bacteria supplements for individuals who are immunocompromised.

If you are unsure whether friendly bacteria supplements are safe for you, contact us at help@probio7.com or call +44 (0) 2086486777. Or, visit your GP.

Not a problem! Our capsules can either be swallowed whole or pulled apart and sprinkled over cold food or mixed in with a cold drink.

The capsules cannot be sprinkled onto hot food as this can affect the stability of the bacteria and may prevent all the bacteria reaching your digestive system alive. We recommend pulling the capsules apart and sprinkling it over some granola and yogurt or mixing it into a morning smoothie!

The bioavailability of our products will not be affected when mixed with food. Many foods have beneficial bacteria growing in them naturally including yogurt, kefir and sauerkraut which shows that bacteria are able to survive on food.

The best time to take Probio7 is in the morning, with breakfast.

Yes, you can. There is no limit to the number of bacteria you can consume as they are a natural part of our digestive system. It is almost impossible to overdose on friendly bacteria.

Taking two different products from the Probio7 range means you can get a range of benefits from several different friendly bacteria species.

However, it is important to bear in mind that if you have never taken a friendly bacteria supplement before or you suddenly increase your dose, you may notice some temporary changes in the state of your gut microbiome which may result in more flatulence or bloating. This is nothing to worry about – this shows that the bacteria are working and should subside in a few days!

Our products do not need to be refrigerated and are shelf stable for at least 2 years. To get the most out of our products leave them somewhere cool, dry and away from direct sunlight.

In order to see the beneficial effects of Probio7 we recommend taking it for at least 4 weeks. However, if you are not happy with the effect of Probio7 please email our nutritionist rebecca@probio7.com or book a call through this link to discuss alternatives.

People suffering from Irritable Bowel Syndrome (IBS) may be recommended friendly bacteria supplements to help manage their symptoms. However, as IBS can vary significantly between individuals whilst product might work well for one person, this isn't guaranteed to work well for someone else and you may have to try several different products until you find one that works for you.

If you would like to discuss different supplements for your IBS with a nutritionist then please email rebecca@probio7.com or book a call through this link.

Friendly bacteria supplements are characterised by their genus, species and strain code and their properties are strain specific.

To put it into perspective, a species is a genetic concept. It indicates the same origin but not the same properties. All dogs fall under the species Canis familiaris however, dogs within that same species have very different properties. The strain code is like a dog’s breed, it indicates the same properties.

Some strains are known to be beneficial for certain properties. For example, the well-known strain Lactobacillus rhamnosus GG has been tested in several clinical studies to help alleviate diarrhoea symptoms caused by a number of factors including, antibiotic-associated diarrhoea and travellers’ diarrhoea.

We include a range of different strains of friendly bacteria in our products, so you are able to get a number of benefits from one capsule. Additionally, our products have been formulated to suit the specific need or target age.

For example, Probio7 Bifikalm has been formulated for infants 2 months+ and contains two strains of friendly bacteria that are naturally found in an infant’s gut microbiome.

Unfortunately, this is not a simple one-word answer! The number of live cultures suited varies on the individual. It is also not just about numbers, the bacteria strains are also very important.

We all have a unique gut microbiome, it is as personal as a fingerprint! Therefore, it is important you find a product that is right for you. You may have to try several different friendly bacteria supplements before you find the best one for you and your gut microbiome.

Our range of products vary from 1 billion to 100 billion bacteria per capsule! Each product we have has been formulated to suit a specific need or target age.

If you are unsure what product is right for you, take our Probio7 Consultation – a 5 minute free online questionnaire about your diet and lifestyle to help recommend a suitable Probio7 product. To take the consultation, click here.

All of our strains of friendly bacteria have been tested in-vitro (outside of the body, in test tubes) to survive the harshest of conditions to ensure they reach the digestive system alive. One of the biggest challenges for bacteria supplements is surviving the stomach acid. Our strains have been tested to survive this acidity. Once the bacteria reach the digestive system they become activated and can start carrying out their number of beneficial properties.

Our strains of friendly bacteria are very hardy, and they do not need to be consumed within the capsule in order to reach the digestive system alive. This is why you can pull the capsule apart and sprinkle the contents over food or drink and why some of our products come in an easy to use sachet or suspended in oil.

We also recommend taking our supplements in the morning with breakfast, when our stomach acid is at its lowest. This further ensures all the bacterial strains arrive in the digestive system alive.

Yes! If you need to change your email address send us a message at help@probio7.com and we can change your account email for you.

Yes! Changing your address is very simple. First log into your account by clicking the 👤 icon on the top right hand corner and fill in your log in details. Once you've logged in, click the "Manage Addresses" button. There you will be able to add or change your saved addresses.

Alternatively, send us an email on help@probio7.com and we can change or edit your shipping address for you.

No problem! If you have forgotten your password just click the 👤 icon in the top right hand corner of your screen. Then click "forgot password", you will then be able to change your password.

If this does not work, please send us an email on help@probio7.com.

Yes of course! You can take the consultation as many times as you like. If any of your answers have changed you may be recommended a new product.

Yes, you can. You will be able to scroll through your consultation and check over and change any answers you have given.

I am afraid we are unable to recommend a product that is suitable for you. If you would like to discuss some alternatives then please email our in-house nutritionist Rebecca at rebecca@probio7.com or book a call through this link.

You have the option of booking a call with one of our nutritionists at the end of the consultation. Or you can book a call through this link or email rebecca@probio7.com.

No, you can set up a subscription without creating an account with us. Just select the Subscribe and Save option from one of our eligible products and continue to checkout as normal. It's that simple!

Subscribe and save is super simple!

You are able to choose how often you want your product to be shipped and can edit, pause or cancel your subscription at any time. When you purchase through Subscribe and Save you get 20% off your product.

If you need help managing your subscription service, please email help@probio7.com.

It is up to you! You can receive your product every 1, 2 or 3 months. If you need to pause your subscription at any time, you can do this from your account or email help@probio7.com.

We are able to ship internationally to most countries. For international shipping we provide free shipping on all orders over £150. Standard shipping typically costs £15 on orders under £150. We aim to ship your order within 24 hours. Please visit the Delivery & Shipping Information page for more info.

We usually dispatch your order within 24 hours of purchase. The typical time it takes for your order to arrive is within 1-2 working days for UK orders or 5-7 working days for international orders.

UK

• Free Shipping on all orders within the UK
• Usually dispatched within 24 hours
• Expected delivery 1-2 days
  
  

EU*

• Free tracked delivery on all orders over £85
• Standard shipping fee of £8.50 on orders under £85
• Expected delivery 3-5 days

Rest of the world*

• Free tracked delivery on all orders over £150
• Standard shipping fee of £15 on orders under £150
• Expected delivery 5-7 days
  
  * Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order. Probio7.com will not be responsible for any of the above Duties and Fees.
  * Please check whether products in your order are legally permitted in your country before you place an order. Probio7.com will not be responsible in the event the requested products are detained or confiscated by foreign customs.

Yes, all domestic Probio7 orders are sent via Royal Mail 1st class tracked and a tracking number will be provided with your order confirmation.
International orders are also tracked and a tracking number will be provided with your order confirmation.

To cancel your subscription, follow these simple steps:

1. 1. 1. Log into your Probio7 Account
      2. Click Manage Subscriptions
      3. Select Cancel under the list of actions

If you have any issues, get in touch with our team at help@probio7.com who will be more than happy to help.

The UK Distance Selling Regulations entitles you to cancel the contract for the purchase of any item within 7 working days of delivery. However, Probio7 allows you 14 days for your convenience.

If you would like to return a product, please contact help@probio7.com and someone will assist you.

When placing your order, there will be a field for you to apply your promo code on the checkout page.

Unfortunately not yet! We may be looking at a referral programme in the future so stay up to date.

For any press enquiries please contact info@probio7.com

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