Shipping & Delivery
Shipping Information
We pride ourselves on dispatching orders as quickly as possible.
Orders placed before 12 pm (Monday to Friday) are dispatched the same working day.
Orders placed after 12 pm will be dispatched the next working day.
Please note that over UK Bank Holidays, orders will be shipped on the next available working day.
Delivery Information
Please ensure all shipping information (including address, phone number, and email) is entered correctly at the time of purchase.
Probio7 cannot accept responsibility for orders where incorrect information has been provided.
If you’re using autofill on a mobile device, we recommend double-checking that your address has populated correctly. Incorrect or incomplete address details may result in items being returned by the courier.
We always aim for orders to arrive as quickly as possible. Please note that delivery timeframes are estimates and not guaranteed.
We closely monitor our courier partners to ensure parcels are delivered promptly and reliably.
For the most up-to-date information on your order, please use the tracking number provided in your dispatch confirmation email.
If you won’t be home at the time of delivery, or you live in a multi-storey building without a secure delivery location, you can arrange a safe place or select a local collection point directly with the courier using your tracking link. We also recommend choosing a secure delivery option where possible, such as a trusted neighbour or collection point, to help prevent parcels from being left unattended.
Returned Items Due to Failed Delivery or Collection
If delivery is unsuccessful after multiple delivery attempts, or an order is not collected within the courier’s holding period, the parcel may be returned to us.
Once the item has been received back at our warehouse, a refund will be processed automatically for the cost of the goods.
Please note that original shipping costs are non-refundable, as the order has already been dispatched and multiple delivery attempts have been made by the courier.
If you still require the items, a new order can be placed once the refund has been completed.
If placing a new order, we recommend using the tracking information provided by the courier to manage your delivery. If you may not be available, you can select a safe place, nominate a neighbour, or choose a local collection point via the courier’s tracking page to help ensure successful delivery.
Order Cancellations & Subscription Changes
Our shipping team works quickly to get orders out as soon as possible. We understand that sometimes orders are placed in error or you may need to cancel shortly after ordering.
Our support team will always do their very best to cancel/amend an order before it is dispatched. However, due to the speed of our fulfilment process, this is not always possible.
If this happens, you can simply refuse the parcel at the door or mark it as return to sender. Please let us know if you choose to do this so we can monitor the return and arrange your refund as soon as it arrives back with us. Please note refunds are for the cost of goods only.
Subscriptions
To cancel or amend a subscription, changes must be made at least 48 hours before your next shipment is due to be dispatched. You will receive a reminder email a few days before your next order processes.
If you have any difficulty updating or cancelling your subscription, please contact our team and we’ll be happy to help.
Shipping Fees
United Kingdom
Free Tracked 48 shipping on all orders.
EU
Free shipping on orders over £85.
Standard shipping fee of £8.50 on orders under £85
EU delivery typically takes 5–8 working days to arrive in the destination country. This does not include customs clearance times, which may vary.
Orders are shipped Delivery Duty Unpaid (DDU), meaning any customs duties, taxes, or import fees are payable by the customer upon arrival.
Due to new EU customs regulations, a €3 customs charge per item classification is applied upon arrival in line with the new EU import regulations.
Rest of the World
Free shipping on orders over £100.
Standard shipping fee of £15 on orders under £100
International delivery typically takes 5–14 working days to arrive in the destination country. This does not include customs clearance times, which may vary.
All Rest of World orders are shipped Delivery Duty Unpaid (DDU), meaning any customs duties, taxes, or import fees are payable by the customer upon arrival.
* Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order. Probio7.com will not be responsible for any of the above Duties and Fees.
± Please check whether products in your order are legally permitted in your country before you place an order. Probio7.com will not be responsible in the event the requested products are detained or confiscated by foreign customs.