Machine Cleaning & Troubleshooting

Cleaning & Trouble Shooting

See our steps & advice for cleaning your machine here and click the button below for troubleshooting tips.

Troubleshooting
  • After use, unplug from the power socket.
  • Don’t use detergent or sponge to clean container and lid
  • Don’t use hard steel wire to clean to avoid scratches.
  • When the machine is dirty, clean with wet towel. Don’t put the machine into water.
  • Store in a ventilated, dry place.
  • PTC heating element cleaning: When the PTC heating element is dirty, wash it with a small amount of water and citric acid or white vinegar for 5-10 minutes, then wipe with a towel or a brush.
  • When making food, before all functions are performed, it’s required to add the right amount of water to the body before starting work.
  • Not suitable for use in dishwashers or microwaves.

Warranty

Your kit comes with a 1 year manufacturers warranty. The warranty statement can be found via the link below. However, should you experience any trouble with your machine at any stage, please do get in touch with us at [email protected]

Warranty Statement

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